In the event that you are dissatisfied with a recommendation we have made, you may be entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

• In writing: The Compliance Partner, 3 Imperial Square, Cheltenham, Gloucestershire, GL50 1QB.

• By phone: 01242 505 505

For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk).